Cancellation Policy

1. General Cancellation Terms

We understand that business priorities can shift. Clients have the right to cancel their engagement with us at any time. However, due to the allocation of our developers’ and marketers’ time, all cancellation requests must be submitted in writing via email or through your designated project management portal.

2. Fixed Price Projects

If you choose to cancel a fixed-price development or design project before its completion:

• The initial deposit paid to commence the project is non-refundable.
• We will calculate the total hours worked and resources utilized up to the exact date of your cancellation notice.
• If the value of the completed work exceeds the initial deposit, you will be invoiced for the remaining balance. If the value is less than the deposit, no further billing will occur, but no portion of the deposit will be returned.
• Upon settlement of any outstanding balances, all completed design files and code will be transferred to you.

3. Hourly and Dedicated Engagements

For projects operating under our Hourly or Dedicated Experts models, you may pause or cancel the engagement at any time. You will only be billed for the exact hours logged or the pro-rated dedicated time up to the date we receive your written cancellation notice. No future recurring charges will be applied once the cancellation is confirmed.

4. SEO and Monthly Marketing Retainers

Ongoing services such as Search Engine Optimization (SEO), content creation, and digital marketing require a standard 30-day written notice prior to your next billing cycle to cancel. This allows our team to wrap up active campaigns, finalize reporting, and safely hand over any third-party accounts or analytics dashboards to your team. You will be billed for the final 30 days following your notice.

5. Website Maintenance and Hosting

Monthly maintenance, security, and hosting packages can be canceled at any time with a 30-day notice. Upon cancellation, we will provide you with a full backup of your website files and database so you can migrate to a new hosting provider. We are not responsible for website performance or security once the maintenance plan is terminated.

6. Agency-Initiated Cancellations

We reserve the right to pause or cancel a project if a client violates our Terms and Conditions, engages in hostile communication, or fails to provide the necessary content, feedback, or approvals for more than 30 consecutive days (project abandonment). In such cases, the client remains responsible for all work completed up to the date of termination.